Shipping policy

All items on ilhaam.co.uk are individually handmade, made-to-order, and personalised at the time of purchase, our processing and shipping workflows are structured around the careful creation timeline of each unique piece.

Varying Production Times: As each product requires a distinct handmade creation and curing process, processing times vary across our collection. Please refer specifically to the Process & Shipping tab on the individual product page for accurate, item-specific timeframes.

Order Tracking Status: Once your order is successfully placed, you will automatically receive an order confirmation email. A second notification email containing your tracking information will be sent the moment your order physically leaves our studio.

Our Shipping Methods: All UK orders are dispatched exclusively using Royal Mail Tracked Services. Depending on the size, weight, and nature of your order, we use Royal Mail Tracked 24 (aims for next working day delivery) or Royal Mail Tracked 48 (aims for delivery within 2–3 working days).

Shipping Costs: We offer Free Standard Shipping on all UK orders over £50. For orders under £50, a flat-rate shipping fee of £4.99 applies.

Fulfilment Options: We offer standard postal shipping across the UK, as well as a Local Collection option at checkout for customers wishing to collect their items directly from us.

Estimated Delivery Window: Total estimated delivery from order placement is typically 3–10 working days, depending on the product and service selected. Once physically dispatched from our studio, delivery typically takes 1 to 3 working days depending on the specific Royal Mail service used.

International Delivery: We currently operate within the United Kingdom. Unfortunately, we do not accept or fulfil international orders at this time.

Address Verification: Please carefully double-check your full shipping address at the time of checkout. ilhaam is not responsible for orders that are delayed, lost, or permanently misdelivered due to incorrect or incomplete address information provided by the you.

Returned to Sender: If a parcel is returned to our studio by Royal Mail because of an incorrect address, an uncollected delivery, or a refused drop-off, the customer will be required to pay a re-delivery shipping fee before we can dispatch the item a second time. You will be notified and must arrange re-delivery within 14 days. Items not claimed within 14 days will be disposed of.